Returns and Refunds Policy

Last updated: 3 September 2026

We hope you are delighted with your purchase. If you need to return an item, please read the information below.

Standard online-shop items

For cushion covers and other products sold in fixed designs and sizes, you may cancel your order within 14 days of receiving it without giving a reason.

To request a return, email info@adcurtainsandcushions.com within the 14-day cancellation period, including your name and order number. You must then return the item within 14 days of notifying us.

Please take reasonable care of the item while it is in your possession. You may inspect it as you would in a shop, but we may reduce the refund if unnecessary handling has diminished its value. Please return the item clean and unused, in its original packaging where possible.

Return postage

You are responsible for return postage when returning an unwanted item. We recommend using a tracked service and retaining proof of postage.

If an item is faulty, damaged or incorrect, please contact us before returning it. We will cover reasonable return costs where applicable.

Refunds

We will process your refund within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever happens first.

Refunds will be made using the original payment method. When an entire order is cancelled, we will also refund the cost of our standard delivery option. Additional costs paid for an upgraded or express delivery service are not refundable.

Bespoke and personalised items

The right to cancel does not normally apply to curtains, Roman blinds, cushions or other items made to your measurements, specifications or personalised requirements.

This does not affect your legal rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

Please contact us as soon as possible at info@adcurtainsandcushions.com, including your order number, a description of the issue and photographs where appropriate.

Depending on the circumstances, we will arrange a refund, repair or replacement in accordance with your statutory rights. Please do not dispose of or return an item until we have responded.

Exchanges

As many of our cushion covers are one-off pieces or produced in very limited quantities, we cannot guarantee that an exchange will be available. Please contact us and we will advise you of the available options.

How to cancel an order

You may email us at info@adcurtainsandcushions.com or use the cancellation wording below. You do not have to use this exact form, but you must clearly tell us that you wish to cancel.

To: AD Curtains & Cushions
Email: info@adcurtainsandcushions.com

I hereby give notice that I wish to cancel my contract for the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Customer’s name:
Customer’s address:
Date: