Terms and Conditions
Last updated: 3 September 2026
These Terms and Conditions apply to your use of this website and to purchases made through adcurtainsandcushions.com. Please read them before placing an order.
Nothing in these terms affects your statutory rights as a consumer.
About us
This website is operated by AD Curtains & Cushions, a sole trader.
Email: info@adcurtainsandcushions.com
In these terms, “we”, “us” and “our” refer to AD Curtains & Cushions. “You” and “your” refer to the customer or website visitor.
Products
We take reasonable care to ensure that product descriptions, photographs, measurements and prices are accurate.
Many of our cushion covers are handmade and produced individually or in very limited quantities. Small variations in dimensions, stitching or pattern placement may occur and are part of the handmade nature of the product. Colours may also appear slightly different depending on your screen and lighting conditions.
The product description will state the size, materials and what is included. Cushion pads are not included unless explicitly stated.
Prices and payment
All prices are shown in pounds sterling. The total price payable will be displayed before you complete your order.
Standard UK delivery is free unless stated otherwise. We currently deliver within the United Kingdom only.
Payment must be made at checkout using one of the available payment methods displayed on the website. Orders will not be dispatched until payment has been received successfully.
Placing an order
After placing an order, you will receive an automated confirmation email acknowledging that we have received it. This acknowledgement does not necessarily mean that the order has been accepted.
A contract is formed when we send confirmation that your order has been dispatched.
We may be unable to accept an order if:
The product is unavailable
There is an error in its price or description
Payment cannot be authorised
We cannot deliver to the address provided
We reasonably suspect fraudulent or unauthorised activity
If we cannot accept an order after payment has been taken, we will notify you and issue a full refund.
Product availability
Many products are one-off pieces or available only as a single matching pair. All orders are therefore subject to availability.
Although we make every effort to keep stock information accurate, an item may occasionally become unavailable. If this happens after you order, we will contact you and provide a full refund.
Delivery
Orders are normally dispatched within two working days and sent using Royal Mail. Delivery times are estimates and cannot be guaranteed.
Full information is available on our Delivery Information page.
Please provide a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after dispatch.
We are not responsible for delays caused by circumstances outside our reasonable control, but we will assist you if a delivery is delayed or lost.
Cancellations, returns and refunds
Your cancellation and return rights depend on whether you purchased a standard online-shop product or commissioned a personalised or made-to-measure item.
Standard online-shop products may normally be cancelled within 14 days of receipt and returned within a further 14 days. Bespoke products made to your measurements, specifications or personalised requirements cannot usually be returned simply because you have changed your mind.
Please read our Returns and Refunds Policy for full instructions, timescales and the cancellation form.
Faulty, damaged or incorrectly described products
Products must be of satisfactory quality, fit for purpose and as described.
If an item arrives faulty, damaged or incorrect, please contact us promptly at info@adcurtainsandcushions.com with your order number and photographs where appropriate.
We will provide an appropriate remedy in accordance with your statutory rights. Nothing in these terms limits those rights.
Bespoke curtains, blinds and soft furnishings
Bespoke projects are subject to an individual quotation and written agreement covering the selected materials, measurements, price, payment arrangements, estimated completion time, installation and any other project-specific requirements.
Because bespoke products are made to individual measurements or specifications, they cannot normally be cancelled or returned because of a change of mind. This does not affect your rights if the work is faulty, not carried out with reasonable care and skill or does not match the agreed specification.
Where separate terms are provided for a bespoke project, those project-specific terms will take priority if they conflict with these website terms.
Product care
Please follow the care instructions supplied with the product or shown in its description. We are not responsible for damage caused by failing to follow the instructions, improper cleaning, misuse or normal wear and tear.
Website use and intellectual property
All website content, including photographs, text, branding, graphics and designs, belongs to AD Curtains & Cushions or is used with permission.
You may view and use the website for personal, non-commercial purposes. You must not copy, reproduce, distribute, modify or use its content commercially without our prior written permission.
You must not misuse the website, attempt to gain unauthorised access or introduce malicious software.
Website availability and external links
We aim to keep the website accurate and available, but we cannot guarantee uninterrupted or error-free access. We may update, suspend or remove parts of the website when reasonably necessary.
The website may contain links to third-party services. We are not responsible for the content, availability or privacy practices of external websites.
Liability
We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable, business losses arising from a consumer purchase or delays caused by events outside our reasonable control.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Privacy and cookies
Information about how we collect and use personal information is provided in our Privacy Policy. Information about cookies is available through our cookie settings and Cookie Policy, where applicable.
Changes to these terms
We may update these Terms and Conditions occasionally to reflect changes to our website, services or legal requirements. The terms applying to an order will be those published when the order was placed.
Governing law
These terms are governed by the laws of England and Wales. If you live elsewhere in the United Kingdom, you retain any rights to bring proceedings in the courts of the country where you live.
Contact us
If you have any questions about these terms or an order, please contact:
AD Curtains & Cushions
Email: info@adcurtainsandcushions.com