Privacy Policy
Last updated: 3 September 2026
AD Curtains & Cushions respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it and the rights you have.
Who we are
AD Curtains & Cushions is a trading name, a sole trader. AD Curtains & Cushions is the data controller responsible for the personal information described in this policy.
Email: info@adcurtainsandcushions.com
Website: adcurtainsandcushions.com
Information we collect
Depending on how you interact with us, we may collect:
Your name, email address, telephone number and postal address
Order, delivery and transaction information
Information included in enquiries, quotation requests or contact forms
Measurements, photographs, design preferences and project details provided for bespoke work
Newsletter subscription and marketing preferences
Technical information such as your browser, device, approximate location, IP address and website activity
Information collected through cookies and similar technologies
Payment information is processed securely by Stripe or PayPal. We do not receive or store your complete debit or credit card details, although we may receive limited transaction information such as payment status and a transaction reference.
We normally collect information directly from you when you place an order, submit a form, request a quotation, subscribe to our newsletter, contact us or use the website.
How we use your information
We may use your information to:
Process and deliver orders
Take payments and issue refunds
Respond to enquiries and provide quotations
Plan, manage and complete bespoke projects
Communicate with you about an order or project
Maintain business, accounting and tax records
Prevent fraud and protect the security of the website
Understand how visitors use the website and improve its performance
Send newsletters and marketing where you have agreed to receive them
Comply with legal and regulatory requirements
Our lawful bases
We rely on the following lawful bases under UK data-protection law:
Contract: when information is needed to process an order, provide a quotation or carry out an agreed project.
Legal obligation: when we must keep records or disclose information to comply with tax, accounting, consumer-protection or other legal requirements.
Legitimate interests: when necessary to respond to enquiries, administer and improve the business, protect the website, prevent fraud or provide effective customer service, provided your rights do not override those interests.
Consent: when you choose to receive our newsletter or permit optional analytics cookies. You may withdraw your consent at any time.
If information is required to fulfil an order or provide a requested service and you do not provide it, we may be unable to process the order or carry out the service.
Newsletter and marketing
We will send marketing emails only when you have subscribed or when otherwise permitted by law.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting info@adcurtainsandcushions.com. Unsubscribing does not affect essential communications about an existing order or project.
Cookies and analytics
Our website is hosted by Squarespace and uses cookies and similar technologies.
Essential cookies are used to make the website, shopping basket, checkout and security features work correctly. These cookies cannot normally be disabled through our cookie banner.
With your permission, Squarespace Analytics may collect information about how visitors find and use the website. This helps us understand website traffic and improve the visitor experience.
You can accept, reject or manage optional cookies through the cookie banner or cookie settings on the website. Withdrawing consent does not affect processing that occurred before consent was withdrawn.
Who we share information with
We share personal information only when necessary with trusted organisations involved in operating the business, including:
Squarespace, which hosts the website and provides website, commerce and analytics services
Stripe and PayPal, which process payments
Royal Mail and other delivery providers where necessary to deliver orders
Email and newsletter service providers
Accountants, professional advisers and technical service providers
Government bodies, regulators, law-enforcement organisations or courts where disclosure is legally required
These organisations receive only the information necessary to provide their services. We do not sell or rent personal information.
International transfers
Some service providers, including Squarespace, Stripe and PayPal, may process information outside the United Kingdom.
Where personal information is transferred internationally, we rely on recognised legal safeguards used by those providers, such as UK adequacy regulations or approved contractual protections. You may contact us if you would like more information about the safeguards relevant to your information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Order, invoice, payment and project records are generally retained for up to six years for accounting, tax and legal purposes.
Enquiries that do not result in an order or project are normally retained for up to two years after the last communication.
Newsletter details are retained until you unsubscribe or we stop operating the mailing list.
Cookie and analytics information is retained according to the settings and retention periods used by Squarespace and your cookie preferences.
Information may be retained for longer where reasonably necessary to resolve a dispute, establish or defend a legal claim or comply with a legal requirement.
How we protect information
We take reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no internet transmission or storage system is completely secure. Please contact us promptly if you believe that information you have provided has been compromised.
Your rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how we use your information
Object to our use of your information
Request transfer of certain information in a portable format
Withdraw consent at any time where we rely on consent
You have the right to object at any time to the use of your personal information for direct marketing.
These rights may be subject to legal limitations. To make a request, email info@adcurtainsandcushions.com. We may need to confirm your identity before responding.
Complaints
Please contact us first if you have concerns about how we use your information so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
Children’s information
Our website and services are not directed at children, and we do not knowingly collect personal information from children.
Automated decisions
We do not use personal information to make solely automated decisions that have legal or similarly significant effects.
Changes to this policy
We may update this Privacy Policy when our services, website or legal obligations change. The latest version and update date will always be published on this page.
Contact us
For questions about this policy or how we use your information, contact:
AD Curtains & Cushions
Email: info@adcurtainsandcushions.com